Frequently Asked Questions

Power Loss Problems - Go Control Color Touchscreen

If your system loses power, it should switch over to the internal battery immediately. After 10:00 PM and before 9:00 AM the system will remain silent so you are not disturbed. Otherwise, within a few minutes, your Go Control will annunciate by sounding a beep-beep-beep, alerting you of the power loss problem. To silence the beeping sound touch the "security" button, then touch the "yellow triangle", and "acknowledge". This will silence the beeping for approximately 4 hours. If the power has not restored, it will alert you again and require the acknowledgment. IF YOU WISH TO SILENCE/SHUT DOWN THE SYSTEM due to a long-term power loss such as may occur during a hurricane, you can remove the screw in the top of the Go Control, pull out and tilt the unit downward, and remove the small plug going to the internal battery. Once power is restored, just reverse this process and the system will power back up and begin charging the battery.

Power Loss Problems - Wireless Devices & Sensors

If one of your devices experiences a low battery (or other trouble condition), you will be alerted. After 10:00 PM and before 9:00 AM the system will remain silent so you are not disturbed. Otherwise, within a few minutes, your Go Control will annunciate by sounding a beep-beep-beep, alerting you of the issue. To silence the beeping sound, touch the "security" button, then touch the "yellow triangle", and "acknowledge". This will silence the beeping for approximately 4 hours. Please note that your system is supervised, which means it is always testing itself. If your system shows a trouble condition, you should correct it as soon as possible. Also, once one of your sensor batteries begins to fail, it is a good idea to change all of the device batteries at the same time.

Surge Damage

In todays world of electronics, all devices offer built-in surge protection via metal oxide varistors (MOVs), transorbs, etc. If lightning is nearby, it WILL enter most systems. The hope is that these transient voltage spikes will be dissipated by these diversion devices. However, the more paths that exist, the higher the chance for surge damage. For instance, the more wires that exist in an installation, the higher the chance for damage. Each cable presents an antenna or entry into a circuit board. You can provide power strips with surge protectors, but if lightning is nearby, it won't really matter. We typically connect to the outside world via IP, telephone lines, and power feeds.All increase the possibility of offering an antenna of surges into the circuit boards.

The good news is that modern devices are well protected and that insurance coverage (minus deductibles) will cover the loss. The bad news is that lightning is a very powerful force and cannot be shunted or stopped in many cases.

Alarm.com Password

SBY gives all customers direct login rights to Alarm.com, which is our "cloud" service of choice. You will receive an email once your system is powered up and on-line displaying your login and temporary password. First, log into Alarm.com and change your password to a permanent setting you prefer and will remember. Then you can set up your PIN codes, rules, text notifications, pretty much anything you can dream up. It is very simple yet powerful.

Programming

Your initial system comes pre-programmed so it works upon installation. If you add other devices after this on another order you will need to contact us at (757) 716-3807 so we can enable your device and download to your system.

System Users

Your system can support up to 32 users. You can give users a PIN to Arm/Disarm your system or not. The order your first 3 users are in will be the order they are contacted by Dispatch if you purchase SBY Spylink Dispatch for live Central Station Monitoring. If you do not provide a phone number, that user will not be contacted.

Installation Instructions

A link has been provided on the footer of each page called SBY Install Steps which provides explicit instructions on how to set up your system. In addition, there is a video link in the footer which contains all videos on this site. The Products page also has a video on the right side of the page which shows how to install from start to finish.

If you have SBY Spylink Dispatch make sure you call the Central Station at 757-716-3807 before installing and give them your PIN number / Password. Ask the operator to put your system on test for a couple of hours. THIS WILL INSURE that the police or fire departments are not dispatched to your home or business!

2GIG Integrated Alarm Platform  

Our system is extremely reliable and simple to operate, and does not require any internet or phone line to operate. The user interface is a very cosmetic voice color touchscreen when on-site, and any mobile device when off-site (we call this a virtual keypad). The system is a hybrid, meaning it will work with hardwired or wireless devices, but most of our clients prefer wireless. Normally all doors will be protected, along with motion detectors in specific areas. Optional window sensors, glass-break detectors, carbon monoxide, and smoke detectors may also be installed based upon your needs. A small keyfob gives you the ability to arm to either “away” or “stay” modes, disarm, and send panic alerts. You can set up your cloud programming to send you text messages, keeping you informed of “alarm” or “arm-disarm” events on your mobile device. The system has an embedded cellular module that allows communication without phone lines, plus this overcomes the issue of disabling your security system by simply cutting the land-line. The system also employs a built-in Z-Wave engine that allows you to control home automation devices such as thermostats, lights, appliances, and door locks.

Home Automation - Lighting Control

Wouldn’t it be nice to never drive up to a dark house? Wouldn’t it be even better to never enter a dark home? Well, with our solutions, this is very simple and inexpensive to accomplish. All we need to do is swap-out the lightswitches that control your front outdoor lights and kitchen can lights. Then you will be able to set rules (on the cloud) to turn on the outdoor lights 20 minutes prior to sunset if your alarm is armed to “away” and turn on the kitchen lights when you open the door to enter the house. The lights can come on for 30 seconds, or 5 minutes (your choice), or until 10:00 PM and then turn off automatically. Or when you walk into an unoccupied room, the motion detector can sense you and turn on the lights. And, of course, you can always control the lights from your smartphone or tablet. Pretty cool stuff that really works.

Home Automation - HVAC Control

Wouldn’t it be nice to save money and reduce wear-and-tear on your HVAC systems? Now, when you leave and arm to “away”, the HVAC system knows the home is unoccupied. So why not enable a 3 or 4 degree set-back for energy savings while you are at work? And if you leave town for a long weekend you can engage a 10 degree setback as you are driving out of your subdivision. Now you are really saving energy and money. Then, as you board the plane or get into your vehicle to start the trip home, pull out your smartphone and roll the thermostats back to a comfort setting so that when you arrive back at your residence, the temperature in the house will have recovered. Oh, and did we mention that if you have a smoke or carbon monoxide alarm, that automatically shuts down the air handlers so harmful and toxic gases are not pumped throughout the house. Very innovative and the options are almost endless.

Home Automation - Locking Control

Wouldn’t it be nice to never use a key to access your home? By simple installing a smart lockset or deadbolt you can. Do you ever accidentally leave doors unlocked when you go to bed at night or leave the home? That won’t happen anymore. Do you want to know when your child gets home from school or ball practice and that he or she is safe? We do this all with simple programming, and here is how it normally works. If you arm to the “away” setting, the door will lock after you leave and the exit delay counts down (usually 60 seconds). Then, when you (or your children) arrive at home, just use the keyfob, the lighted keypad on the lock, or your smartphone to gain access into the house. And then once you are inside for the night and arm to “stay” mode, the door will lock immediately. And if you ever want to know who has entered, that audit trail is available at any time. Oh, and you are running late and your guest has arrived, just unlock remotely. Also, no more rekeying is necessary. If you have a person that you no longer want entering the house, then just log into your cloud account and delete their code. And because this is an integrated solution, we set up the smartlock PIN codes so they are the same 4-digit PIN as used in the alarm system. Plus, this reduces the potential for false alarms and the fines involved. Now, when you gain access and unlock the door, the alarm is simultaneously disarmed. Pretty safe and simple and the options are almost endless.

Home Automation - Appliance Control

Wouldn’t it be nice to know the receptacle powering the curling iron or the coffee pot is off when you leave the home? How about that water pump that runs 24/7 to provide instant hot water? Shut off these devices when arming to “away” mode automatically. And when you come back home, these receptacles can be programmed to power back up. Simple, automatic, and it saves money and reduces the risks involved with fires.

Home Automation - Wireless Smart Doorbell

Do you or a family member have trouble hearing the doorbell? Would you like to know via a text message that someone is at your front door? At Coastal Security Group, we are always working to bring you the latest in home security technologies. One of the recent additions to our line will be a wireless “smart” doorbell. The device will annunciate a voice message on your color touchscreen keypad(s). If you have a medium-to-large house and have trouble hearing the doorbell, you can install multiple touchscreens for whole-house coverage. This is also a great item to use when replacing a broken doorbell. And, if you want to know that someone is ringing your doorbell, you can set it up to send you a text message on your mobile device. Even more amazing, if you have the video service package and have purchased some of our HD IR-illuminated night-vision cameras, you can imbed the video into the text message. Now you can even “see” the person at your front door even if you are out of town or 20 miles away at work.

Home Automation - HD Video

The video system is all HD quality and all cameras are IR illuminated so they can “see” in low or zero light. There is no DVR as the system is cloud-based, which we call a virtual DVR. Live video is always available via a smartphone, PC or tablet and storage is usually enabled when alarm conditions exist. For instance, when someone triggers a motion detector (walks in the pool area or enters the TV room), or vehicles pass nearby the driveway alert unit while entering the driveway, these events will be stored in the cloud for future retrieval. Also, you may want receive a text message when this event occurs, which will specify which device has tripped along with pre/post video clip of the event. Then, if you wish, you can always select a live video feed for as long as you desire. Do you want to know when your child gets home and see them entering? You can set up to receive a text message with an imbedded video clip. Want to check on the dogs to see if they are safe and sound? Log in and view them. How about the babysitter? Wouldn’t it be nice to see if she has a guest arrive at the house after the kids are put to bed? The quality and flexibility of this platform far exceeds what is available on a standard DVR as this system integrates alarm sensors and video, plus the HD quality is far better than any analog solution. It is required that the cameras are plugged-in to operate. While they can be wifi or CAT-5 cabled, we usually go the wifi route. At times, however, we may need to install a wifi booster and wps router equipment due to poor signal strength.

Go Control Color Touchscreen Mounting Options

If you have a strong preference to mount the 2GIG Go Control color touchscreen on a wall, you will not need the desk mount kit. The easiest way to wall-mount is to find an appropriate location that is directly above a 120VAC receptacle. Then you can cut a hole where the 2GIG Go Control backplate will be attached and "fish" the transformer wire from that point down to the receptacle (remove the wall plate first). Or, if you have an attic above the Go Control, you can always "fish" a wire upward in that direction and plug in the transformer into a receptacle in the attic.

Note - This may require some drilling as you will need to run the controller wiring inside or through the wall in order to feed the cable to the transformer, which then gets plugged into the wall receptacle.

SBY Service Packages

SBY Spylink Interactive provides remote control of your system via most mobile devices, plus simple SMS texting notification on alarms and/or arm-disarm events for up to 32 people. SBY Spylink Dispatch adds live Central Station dispatch on alarms for those people desiring traditional alarm dispatch of their local fire and police departments. SBY Spylink Interactive Enhanced adds remote control/integration of home automation devices such as thermostats, lights, appliances, and door locks. And SBY Spylink Video adds remote video of WIFI IP cameras to the equation.

Buying Additional Items After Initial Purchase

Your 2GIG Go Control color touchscreen control panel comes pre-programmed with all of the options you initially purchased on the web site. Purchasing items after that will require us to program them into your Go Control panel. When you purchase additional alarm-related devices, we can pre-program these prior to shipping. If you note on the order where the sensor (door, motion, smoke, or glass-break detector) will be placed, we can pre-label it also. Once you receive the item, you can mount it and test it. Then contact us via email or by phone at 757-716-3807 and notify us so we can enable the supervision feature on your new devices and download the options to your system. We are available to help if needed.

Enrolling Home Automation Z-Wave Devices

"Adding a Z-Wave controller"

I would like to take this opportunity to share with you the proper way to include or "ADD" a lock into a Z-wave controller (i.e. Kwikset) The main purpose for this communication is that many installing dealers do not understand that locks, when included, are LOW POWER devices and must be learned in within 12 inches of the Z-wave controller so that all encrypted data is passed between the lock and the controller so that the lock is successfully registered. The inclusion or "ADD" process should be performed as follows:

1. Install the keypad portion on the exterior of the door and pass the wiring harness through the deadbolt or leverset hole in the door on the UNDERSIDE of the latch

2. Place the wire through the appropriate hole in the back-plate per the included installation instructions

3. Mount the steel back-plate to the interior section of the door and install the two bolts that will sandwich the keypad and back-plate to the door

4. BEFORE plugging in the wiring harness, take the INTERIOR SECTION of the lock that houses the Z-wave card and the battery pack over to the installed Z-wave controller for local programming

5. Install the battery pack and wait 10 seconds for the beeps to complete

6. Place the controller into "ADD DEVICE" mode

7. Hold the interior section of the lock within 12 inches of the controller

8. Press the top left little white button on the rear of the lock for 1 second and the red light on the Z-wave card should illuminate through the paper labeling

9. Once the lock is successfully added and shows up on the controllers display, KEEP THE LOCK WITHIN 12 INCHES of the controller for 60 seconds

10. This will allow for all of the locks data and encryption information to be successfully passed to the controller

11. After 60 seconds, install the INTERIOR SECTION of the lock by attaching the wiring harness and installing the two screws that secure it to the back-plate

12. Perform a test of the lock by attempting to lock and unlock the lock via the controller or via alarm.com to confirm successful communication

Please keep in mind that Z-wave is a "Wireless mesh network" and that all Z-wave devices only have a typical range of 30 feet or less depending upon the homes construction and communication path. It may be necessary for the installer to install a repeatable or beaming Z-wave device (lamp module) to assist in the communications path with the controller. The more Z-wave devices installed in a home, the more robust the Z-wave network. This is true for locks, lights and thermostats and is not lock only specific!